Shipping policy

Dog Bags USA provides free standard shipping on all orders delivered within the contiguous 48 United States.

Case and parcel orders

In-stock case orders placed by 2 PM Eastern on a business day ship that business day. Orders placed after the cutoff, on weekends, or on carrier holidays are handled on the next business day.

Station and hardware shipping times vary with stock and order requirements. Contact us before ordering if timing is critical.

Parcel carriers cannot deliver these orders to PO boxes. Provide a complete street address when ordering.

Pallet and freight orders

Pallets and qualifying large orders ship by LTL freight. They leave on the next available carrier pickup after the order is ready and the carrier has booked the shipment. Dispatch and delivery timing vary with stock, order requirements, and freight scheduling.

The freight carrier may contact the delivery contact to arrange an appointment or confirm delivery requirements. Before ordering, provide a complete delivery address, a working phone number, and accurate information about the delivery location.

If the delivery location has no dock or forklift, liftgate delivery is included at no charge. Tell us before shipment if the location requires limited-access service, a delivery appointment, inside delivery, redelivery, storage, or another service beyond standard freight delivery.

Dispatch and transit estimates

Dispatch dates and carrier transit times are estimates, not guarantees. Transit time begins after an order has been handed to the parcel or LTL carrier.

Weather, carrier disruptions, labor interruptions, delivery restrictions, and other events outside Dog Bags USA's reasonable control may delay delivery. Tracking or freight documentation is provided when available after shipment.

Delivery information and carrier charges

Customers are responsible for providing a complete and accurate shipping address, delivery contact, and site-access information before shipment.

If a carrier assesses additional charges because of incorrect or incomplete customer information, a customer-requested address change or rerouting, a missed delivery appointment, redelivery, storage, or an unplanned delivery service, those carrier-assessed charges may be passed through to the customer. Dog Bags USA does not add a separate fee unless it is disclosed before the service is arranged.

Alaska, Hawaii, territories, and destinations outside the contiguous United States

Free standard shipping does not apply outside the contiguous 48 United States. Contact Dog Bags USA before ordering for availability and shipping arrangements.

Expedited shipping

Contact us before ordering if you need expedited parcel service. Availability and carrier charges must be confirmed before shipment.

Damage or delivery problems

Inspect the shipment when it arrives. If an order is damaged, incomplete, or incorrect, photograph the packaging and affected items and contact Dog Bags USA promptly. Delayed notice may affect the carrier-claim options available.

For an LTL shipment, note visible damage or missing items on the delivery receipt before signing whenever possible.

Email sales@dogbagsusa.com or call (772) 213-8938.