Refund policy

Dog Bags USA accepts eligible return requests made within 30 calendar days after delivery.

Bags and liners

Unopened cases of bags and liners may be returned if they are unused, complete, and in their original packaging.

Opened cases of bags or liners are not returnable unless the product is defective, the wrong item was shipped, or the order arrived damaged.

Stations and hardware

Stations, cans, dispensers, signs, posts, and other hardware must be unused, unassembled, uninstalled, complete, and in their original packaging to qualify for a discretionary return.

Assembled, installed, used, scratched, altered, or weather-exposed hardware is not returnable unless it is defective, the wrong item was shipped, or it arrived damaged.

Pallet and LTL orders

Pallet and LTL orders are final sale except when an order arrives damaged or Dog Bags USA ships the wrong item.

Custom, special-order, discontinued, and final-sale items

Custom, special-order, discontinued, clearance, or final-sale items are not returnable when clearly marked as final sale before purchase.

A crossed-out comparison price or ordinary sale price does not by itself make an item final sale.

Start a return

Before sending anything back, email sales@dogbagsusa.com with the order number, item, quantity, and reason for the return. If the request is approved, we will provide return instructions.

Items sent back without authorization may not be accepted.

Return shipping

For a change-of-mind return or an item ordered in error by the customer, the customer is responsible for return shipping.

When Dog Bags USA ships the wrong item or approves a damage or defect claim, Dog Bags USA will provide the appropriate replacement, refund, credit, or return-shipping remedy.

Dog Bags USA does not charge a restocking fee.

Carrier charges caused by an incorrect customer-provided address, customer-requested rerouting, missed appointment, redelivery, storage, or unplanned delivery service may be deducted from a refund when those charges were assessed by the carrier.

Damage, defects, and wrong items

Inspect the shipment when it arrives. If an item is damaged, defective, incomplete, or incorrect, photograph the packaging and affected item and contact us promptly. Delayed notice may affect the carrier-claim options available.

For LTL freight, note visible damage or missing items on the delivery receipt before signing whenever possible.

This policy addresses returns and order problems. It does not create an additional product warranty.

Cancellations

An order may be canceled without charge before shipment.

After an order has been handed to a parcel or LTL carrier, cancellation is subject to whether the carrier can intercept or return the shipment. Carrier-assessed intercept, rerouting, return, or delivery charges may be passed through to the customer.

Refunds

We will inspect an authorized return and notify you whether the refund is approved. Approved refunds are issued within five business days after inspection to the original payment method or, for a Net 30 order, as an account credit.

Banks and payment providers may require additional time to post a refund.

Exchanges

Dog Bags USA does not process direct exchanges. Complete the approved return and place a separate order for the replacement item.

Contact

Email sales@dogbagsusa.com or call (772) 213-8938.